For cleaning companies with teams in other people’s spaces
Nobody notices a clean office. They notice the one thing you missed.
Your teams work in other people’s homes and offices, often when nobody is there. After each clean RateMate asks the customer how it went on WhatsApp, so the thing that got missed reaches you before the contract does.
No app to download. No WhatsApp Business account needed. You stay in control of every send.
Sound familiar?
Three things that happen in rooms you are not in.
Clean work is invisible. The only thing a customer ever notices is the part that was missed, and they mention it to their office manager, not to you.
The kitchen bins were not emptied on Tuesday. Nobody phones, they just note it.
One team starts leaving twenty minutes early and the standard drops room by room.
It all comes out at renewal, on a list you have never seen.
Work that comes back
Nobody cancels in anger. They just stop booking.
A cleaning contract is not lost on the day something goes wrong. It is lost over a quarter of small misses nobody bothered to phone about.
Because the same customer rates every visit, you are not reading one score. You are watching a line move.
How it works
It all happens in WhatsApp.
Not just for your customers. You run the whole thing from the same chat you are in all day. Send the ask when the team signs off a site, tag the team lead, and see the day’s scores without driving anywhere.
Send a customer a rating request
Your newest ratings and comments
Unhappy customers to call back
Your walk-in rating code
083 123 4567
You trigger every send, and every rated customer sees the same review invite.
The save
A five-minute call instead of a lost contract.
A low score reaches your phone with the customer’s number and the team that was on site, while it is still this week’s problem. You call, you send someone back, and the contract you would have lost at renewal stays yours.
Who did the job
You cannot inspect every room. Your customer already did.
Tag the team lead on each clean and every rating lands against the right team. After a month you can see which site is holding the standard and which one is quietly costing you a contract.
A low score names the person who did the job, so the call you make is the right one. Your staff never see a league table: each person gets a private link to their own numbers, no rankings, no colleagues’ names.
Honest limit: a walk-in QR rating counts for the business, not a person. The scores that carry a name are the requests you send.
Every way a customer can answer
WhatsApp first. SMS and QR for everyone else.
Pricing
Less than one contract a month.
A notification is one review request or one low-score alert. They share one monthly meter. On six teams doing three sites a day, Team covers the month.
Busy month? Top up at R99 per 100 notifications. Low-score alerts always get through on Standard and Team, even past the cap. Cancel any time. See all plans, including Starter
FAQ
What cleaning company owners ask us first.
We clean after hours. Nobody is there to rate us.
Then the ask goes out in the morning, when they walk in and see the work. You choose the timing, and the morning after is the honest moment anyway.
Our client is the office manager, not the people who work there.
Send it to whoever signs the contract off. If you want the ground truth as well, add the person who opens up in the morning. You decide which number goes on each request.
A team of four cleans one site. Who gets the score?
Tag the team lead and the rating lands against them, which is who you would talk to anyway. Honest limit: a walk-in QR rating counts for the business, not a person.
Will my cleaners feel policed?
They never see a league table. Each person gets a private link to their own numbers, no rankings and no colleagues’ names. Plenty of owners end up using it the other way, to defend a team a client complained about unfairly.
What about bad reviews?
You hear about problems privately first, with a name and a number attached, in time to sort them out. Compare that to an anonymous Google review where you often cannot even tell which job it was. And to be clear about the other side: every rated customer gets the same Google review invite. RateMate never gates reviews by score.
Is this legal under POPIA?
Yes. Consent records, instant opt-outs and an audit trail are built in. POPIA without the paperwork.
See it for yourself
Try it on your own phone
Enter your name and mobile number and we will send you the same feedback request a customer would get. Takes less than a minute.
Keep the contract. Keep the teams.
Set up in ten minutes. Free to start, cancel any time.