Rate
Mate
How it works
Why RateMate
Your trade
For teams
Pricing
FAQ
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Help centre
Find an answer, or browse by topic.
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Getting started
Create your account
Go through the setup steps
Send your first request
Find your way around RateMate
Verify your email
Reset your password
Customers and requests
Add a customer
Import customers from a spreadsheet
Send a feedback request
Get a rating link without sending
Tag who did the job
Request statuses explained
Find and filter your customers
Opt a customer out or back in
Your QR code and walk-in link
Feedback and alerts
Read your Home screen
Read and sort your feedback
Handle a low-score alert
See a customer's history
Customise your reply drafts
Team and staff
What owners and members can do
Invite a team member
Add and manage staff
Staff scores and personal links
Settings
Set up your business profile
Connect your Google business page
Customise your rating page
Publish your public profile
Manage your account settings
Run more than one business
Refer a friend and earn notifications
Running RateMate from WhatsApp
What you can do on WhatsApp
Set up WhatsApp commands
The WhatsApp menu
Send a request from WhatsApp
Find a customer on WhatsApp
Check your feedback on WhatsApp
Handle alerts on WhatsApp
What your customers see
What your customer receives
The rating page
Walk-in ratings
What happens after they rate
How customers opt out
Your public profile page
Plans and billing
Plans and prices
Your free trial
Change or cancel your plan
Buy extra notifications
If a payment fails
Privacy and POPIA
How RateMate helps you stay POPIA compliant
Handle a customer's data request
Export your data
Close your RateMate account
Your responsibilities under POPIA
Troubleshooting and FAQ
Why can't I send a request?
My customer didn't get the message
My customer says the link doesn't work
My customer replied STOP by mistake
I didn't get a low-score alert
I can't see a setting or button
Frequently asked questions