For owners with people on the road
Every job makes your reputation. Even the ones you never see.
For a solo, one bad job costs one customer. With a team, one struggling staff member costs customers every week until you find out. RateMate tags who did each job, so you see how every person is really doing.
Same RateMate, one more axis: the person who did the job.
The scoreboard
You weren't there. Now you don't have to guess.
Tag who did the job when you send the ask. Every rating lands against the right person: average score, job count and open alerts, over any period.
So the Friday conversation is coaching with numbers you both trust, not gut feel and hearsay.
Built for a boss, fair to the team
Coaching, not surveillance.
Tag who did the job
One extra tap when you send the ask. Staff don't need logins, emails or seats.
Their own score, privately
Each person gets a private link to their own numbers. No rankings, no colleagues' names.
Staff send, you stay in charge
Staff add customers and send requests. Billing, templates and settings stay owner-only.
Grows with you
First hire? Add one staff record and the scoreboard starts. Nothing to migrate.
Honest limit: walk-in QR ratings count for the business, not a person. Requests you send are the ones that carry a name.
The portal
A full management portal, built for running a team.
Every rating in one inbox, a call-back queue with each customer's history, staff scores over any period, and customers, templates and billing in one place. Logins for the whole team, in the browser, nothing to install.
"Plumber arrived two hours late and didn't call ahead. The work was fine but I had to take the morning off."
Prefer the phone? Everything here also works from WhatsApp and your phone's browser. The portal is there for the bigger picture.
Do the maths on your fleet.
Five staff at four jobs a day is about 440 jobs a month. On the Team plan that is about R1.13 a job to know how every one of them went.
Team questions
What owners ask about running it with a team.
Who pushes the button after each job?
Anyone you allow. Team logins let your staff add customers and send requests from their own phones, while billing, templates and settings stay owner-only.
Can my team see each other's scores?
No. The scoreboard is yours. Each person can see their own numbers through a private link, with no rankings and no colleagues' names on it.
Does the QR sticker know who did the job?
Honestly, not yet. Walk-in QR ratings count for the business as a whole. Requests you send are the ones that carry the person's name.
What happens when someone leaves?
Archive them. Their private score link stops working immediately, and their history stays on your scoreboard.
Know how every job went. Even the ones you never see.
Start free with 50 notifications. Add your team when you're ready.