For garden services running weekly rounds
Four crews, forty gardens. You can only stand in one of them.
Your rounds happen without you. After each visit RateMate asks the customer how it went on WhatsApp, so a garden done badly reaches you on Thursday instead of at month end when the debit order stops.
No app to download. No WhatsApp Business account needed. You stay in control of every send.
Sound familiar?
Three things that happen on the round without you.
You set the round. What happens in the garden is between the crew and the customer, and the customer will not phone you about it.
A crew leaves forty minutes early and the customer says nothing until they cancel.
Clippings left on the paving, on one round out of four.
You find out there was a problem when the debit order is stopped.
Work that comes back
Nobody cancels in anger. They just stop booking.
A garden customer does not phone to complain about the edging. They put up with it for two months and then they are gone.
Because the same customer rates every visit, you are not reading one score. You are watching a line move.
How it works
It all happens in WhatsApp.
Not just for your customers. You run the whole thing from the same chat you are in all day. Send the ask when the round is finished, tag the crew lead, and see the day’s scores from the bakkie.
Send a customer a rating request
Your newest ratings and comments
Unhappy customers to call back
Your walk-in rating code
072 123 4567
You trigger every send, and every rated customer sees the same review invite.
The save
A five-minute call instead of a lost garden.
A low score reaches your phone with the customer’s number and the crew that was there, while it is still this week’s problem. You call, you send the crew back, and the garden you would have lost quietly stays on the round.
Who did the job
Every round carries your name. Only one carries you.
Tag the crew lead on each visit and every rating lands against the right round. After a month you can see which crew is holding the standard and which one is costing you gardens.
A low score names the person who did the job, so the call you make is the right one. Your staff never see a league table: each person gets a private link to their own numbers, no rankings, no colleagues’ names.
Honest limit: a walk-in QR rating counts for the business, not a person. The scores that carry a name are the requests you send.
Every way a customer can answer
WhatsApp first. SMS and QR for everyone else.
Pricing
Less than one garden a month.
A notification is one review request or one low-score alert. They share one monthly meter. On four crews doing ten gardens a day, Team covers the month.
Busy month? Top up at R99 per 100 notifications. Low-score alerts always get through on Standard and Team, even past the cap. Cancel any time. See all plans, including Starter
FAQ
What garden services owners ask us first.
The whole crew shares one bakkie. Who gets the score?
Tag the crew lead on the request and the rating lands against them, which is who you would talk to anyway. Honest limit: a walk-in QR rating counts for the business, not a person, so the scores that carry a name are the ones you send.
Half our customers are older and not on WhatsApp.
Then they get an SMS with the same one tap ask, or they scan the QR on the invoice. Nobody needs a smartphone to rate you.
Nobody is home when we do the garden.
That is fine. The ask goes out after the visit, not during it, and they answer when they walk outside and see the work. Same day, in the chat they already have.
My crews will think I am checking up on them.
They never see each other’s numbers. Each person gets a private link to their own score, no rankings and no colleagues’ names. It is there so the Friday conversation is about numbers you both trust.
What about bad reviews?
You hear about problems privately first, with a name and a number attached, in time to sort them out. Compare that to an anonymous Google review where you often cannot even tell which job it was. And to be clear about the other side: every rated customer gets the same Google review invite. RateMate never gates reviews by score.
Is this legal under POPIA?
Yes. Consent records, instant opt-outs and an audit trail are built in. POPIA without the paperwork.
See it for yourself
Try it on your own phone
Enter your name and mobile number and we will send you the same feedback request a customer would get. Takes less than a minute.
Keep the round full.
Set up in ten minutes. Free to start, cancel any time.