For electrical contractors with teams on site
A CoC proves the work is safe. It says nothing about the customer.
Compliance you can prove. The rest of the visit you cannot. After each job RateMate asks the customer how it went on WhatsApp, so a problem reaches you privately while you can still send someone back.
No app to download. No WhatsApp Business account needed. You stay in control of every send.
Sound familiar?
Signed off, and still losing the customer.
The board is legal, the certificate is issued, and none of that tells you how the customer felt about the two days you were in their house.
The work passes and the customer is furious about the mess.
A sparky reschedules twice and you hear nothing about it.
The estate agent stops calling and never says why.
Work that comes back
Nobody cancels in anger. They just stop booking.
Electrical work is referred, not advertised. Two jobs where nobody cleaned up is why the agent’s next three houses go elsewhere.
Because the same customer rates every visit, you are not reading one score. You are watching a line move.
How it works
It all happens in WhatsApp.
Not just for your customers. You run the whole thing from the same chat you are in all day. Forward the customer’s contact, tag the sparky who did the job, and check the day’s scores from site.
Send a customer a rating request
Your newest ratings and comments
Unhappy customers to call back
Your walk-in rating code
084 123 4567
You trigger every send, and every rated customer sees the same review invite.
The save
A five-minute call instead of a lost customer.
A low score reaches your phone with the customer’s number and the sparky who did the job, while you can still send someone back to finish properly. You call, you put it right, and the referrals keep coming.
Who did the job
Your certificate has your name. So does their story.
Tag the sparky who did each job and every rating lands against the right person. Apprentices and qualified staff both show up as they really are, on the customer’s side of the wall.
A low score names the person who did the job, so the call you make is the right one. Your staff never see a league table: each person gets a private link to their own numbers, no rankings, no colleagues’ names.
Honest limit: a walk-in QR rating counts for the business, not a person. The scores that carry a name are the requests you send.
Every way a customer can answer
WhatsApp first. SMS and QR for everyone else.
Pricing
Less than one job a month.
A notification is one review request or one low-score alert. They share one monthly meter. On four sparkies at three jobs a day, Team covers the month with room to spare.
Busy month? Top up at R99 per 100 notifications. Low-score alerts always get through on Standard and Team, even past the cap. Cancel any time. See all plans, including Starter
FAQ
What electrical contractors ask us first.
We do CoCs and inspections, not repeat visits.
The repeat is the referral. Agents, builders and homeowners recommend the contractor who left the place tidy and explained the work. This tells you which of your people are earning that, and which are quietly costing it.
Most of our work comes through builders and agents.
Then ask them, and ask the resident who watched your team work. You choose which number goes on each request, and the agent is usually the one whose opinion renews you.
Is this going to become another compliance job?
No paperwork. You forward the customer’s contact in WhatsApp and tap send. That is the whole thing. Consent records and opt-outs are handled for you.
Apprentices work under a qualified sparky. Who gets the score?
Whoever you tag, normally the qualified person responsible for the job. Nobody sees a league table: each person gets a private link to their own numbers only.
What about bad reviews?
You hear about problems privately first, with a name and a number attached, in time to sort them out. Compare that to an anonymous Google review where you often cannot even tell which job it was. And to be clear about the other side: every rated customer gets the same Google review invite. RateMate never gates reviews by score.
Is this legal under POPIA?
Yes. Consent records, instant opt-outs and an audit trail are built in. POPIA without the paperwork.
See it for yourself
Try it on your own phone
Enter your name and mobile number and we will send you the same feedback request a customer would get. Takes less than a minute.
Compliant work, and customers who call you back.
Set up in ten minutes. Free to start, cancel any time.