For maintenance contractors working with agents and bodies corporate
The trustees never watch your teams work. They only hear the complaints.
Managing agents renew on reputation, not on your invoice. After each job RateMate asks whoever signed it off how it went on WhatsApp, so a complaint reaches you before it reaches the trustee meeting.
No app to download. No WhatsApp Business account needed. You stay in control of every send.
Sound familiar?
The complaint takes the long way round.
Your teams work in other people’s buildings. When something goes wrong, the resident tells the trustees and the trustees tell the agent, and you hear it last.
A unit owner complains to the trustees instead of to you.
One team leaves a site messy and the whole contract is at risk.
The work goes out to tender and you never heard a word of warning.
Work that comes back
Nobody cancels in anger. They just stop booking.
A maintenance contract is lost across a year of small things. A messy site in June is why the tender goes out in November.
Because the same customer rates every visit, you are not reading one score. You are watching a line move.
How it works
It all happens in WhatsApp.
Not just for your customers. You run the whole thing from the same chat you are in all day. Send the ask at sign-off, tag the team that did the work, and check open complaints between site visits.
Send a customer a rating request
Your newest ratings and comments
Unhappy customers to call back
Your walk-in rating code
011 123 4567
You trigger every send, and every rated customer sees the same review invite.
The save
A five-minute call instead of a lost contract.
A low score reaches your phone with the signatory’s number and the team that did the work, before the next trustee meeting. You call, you close the snag out, and the contract you would have lost at tender stays yours.
Who did the job
One messy site can cost you the whole building.
Tag the team that did each job and every rating lands against the right people. You see which foreman keeps agents happy, and which one is quietly putting the contract at risk.
A low score names the person who did the job, so the call you make is the right one. Your staff never see a league table: each person gets a private link to their own numbers, no rankings, no colleagues’ names.
Honest limit: a walk-in QR rating counts for the business, not a person. The scores that carry a name are the requests you send.
Every way a customer can answer
WhatsApp first. SMS and QR for everyone else.
Pricing
Less than one snag list a month.
A notification is one review request or one low-score alert. They share one monthly meter. On three teams closing four jobs a week, Team covers the month many times over.
Busy month? Top up at R99 per 100 notifications. Low-score alerts always get through on Standard and Team, even past the cap. Cancel any time. See all plans, including Starter
FAQ
What maintenance contractors ask us first.
Our client is the agent, not the resident.
Send the ask to both if you like. The resident rates the visit, the agent rates the job, and you decide which number goes on each request. The agent is the one who renews you, so their score is the one to watch.
Jobs run for weeks, not an afternoon. When do we ask?
You choose. Most contractors send it at sign-off, when the snag list is closed and the customer has an opinion worth having.
We use subcontractors on some of the work.
Tag them like any other team. A sub who keeps triggering low scores is costing you a contract, and this is the cheapest way to find out before the agent does.
What about a job that went wrong for reasons outside our control?
You resolve an alert with a note, so the record shows what happened and what you did about it. A resolved alert reads as a business that answers, not one that hides.
What about bad reviews?
You hear about problems privately first, with a name and a number attached, in time to sort them out. Compare that to an anonymous Google review where you often cannot even tell which job it was. And to be clear about the other side: every rated customer gets the same Google review invite. RateMate never gates reviews by score.
Is this legal under POPIA?
Yes. Consent records, instant opt-outs and an audit trail are built in. POPIA without the paperwork.
See it for yourself
Try it on your own phone
Enter your name and mobile number and we will send you the same feedback request a customer would get. Takes less than a minute.
Keep the contract. Keep the diary full.
Set up in ten minutes. Free to start, cancel any time.