What you can do on WhatsApp

You can run the everyday parts of RateMate from a WhatsApp chat with RateMate's number. There is nothing to install and nothing to sign in to. Only owners can do this.

What you can do

• Send a feedback request to a customer, new or existing.
• Read your latest responses, with the full comment.
• See your open alerts, and mark them resolved.
• Check your plan and how many notifications you have left.
• Get your QR link.

Set it up once in Set up WhatsApp commands, then send menu.

How it works

• You message first. RateMate answers what you send. The exception is a low-score alert, which RateMate sends to you. See Handle alerts on WhatsApp.
• Replies are free and private. They never use your monthly notifications, and only you see them. The menu says so in its footer.
• Only your verified number works. A team member's number does not. A number that is not verified, or belongs to a closed business, gets no reply at all.
• Confirming a request is the one thing that costs. A request you confirm uses 1 notification, exactly like sending from the portal.

Plans

Reading works on every plan, even if your subscription has lapsed. That covers the menu, your latest responses, alerts, Plan and quota and the QR link.

Sending a request needs the Trial, Standard or Team plan, or bonus notifications from a referral. It also needs an active subscription. If it is blocked, RateMate tells you why and links to your billing page. You can still get a customer's personal rating link on Starter. See Find a customer on WhatsApp.

What still needs the portal

• Importing a list of customers.
• Changing your rating page, branding or settings.
• Changing your plan or buying more notifications.
• Bringing an opted-out customer back, which needs fresh consent recorded in the portal.

Good to know

WhatsApp itself carries the messages, so delivery depends on WhatsApp and your phone, as with every other message RateMate sends.