Running RateMate from WhatsApp

Owner commands, alerts and summaries over WhatsApp.

• What you can do on WhatsAppSend requests, read feedback and deal with alerts from a WhatsApp chat with RateMate. What it covers, what it costs and what still needs the portal.
• Set up WhatsApp commandsVerify your number, open RateMate's WhatsApp chat and send "menu" so you can run your business from your phone.
• The WhatsApp menuOpen the menu with "menu" or a greeting, see what each row does, and switch between businesses if your number runs more than one.
• Send a request from WhatsAppAsk a customer to rate the job by sending RateMate their number and name, or their contact card, then tapping Send Request.
• Find a customer on WhatsAppType a customer's name to find them, then send a request, get a personal rating link or opt them out, all from the chat.
• Check your feedback on WhatsAppSee how many new responses you have and read the latest 5, with the full comment, then check how many notifications you have left.
• Handle alerts on WhatsAppSee your open alerts in the chat, call the unhappy customer back, mark the alert resolved and add a note about the call.