Feedback and alerts

The inbox, low-score alerts, replying, customer history and the dashboard.

• Read your Home screenWhat Home shows before your first rating, while you wait, and once customers are rating you, and what each number means.
• Read and sort your feedbackUse the Feedback inbox to find ratings, keep track of what you have read, and work through the call back queue.
• Handle a low-score alertWhen an alert opens, how RateMate tells you, and how to call the customer back and mark it put right.
• See a customer's historyOpen a customer to see every request and rating, their job references, and the POPIA audit trail you can download.
• Customise your reply draftsChange the WhatsApp and SMS messages that fill in when you reply to a customer from a rating or an alert.