Frequently asked questions

Do my customers need WhatsApp? No. If their number is not on WhatsApp, RateMate sends the request by SMS instead. See What your customer receives.

Do I need my own WhatsApp Business account? No. RateMate sends from its own WhatsApp number, not yours. To run RateMate from WhatsApp you only verify the number you already use. See Set up WhatsApp commands.

Is there an app to download? No. You use RateMate in your phone's browser, and your customers need nothing installed or signed in to rate you. See Find your way around RateMate.

Do you hide bad reviews? No. Every customer who rates you is invited to leave a Google review, whatever their score. A low score also opens a private alert so you can call them back. See What happens after they rate.

Do I need a Google business page? No. Customers can still rate you without one, they just are not shown a review invite. See Connect your Google business page.

What is the difference between a team member and staff? A team member has their own login. Staff are names you tag a job to, and most never sign in. See Add and manage staff.

Can I message old customers? Only people you have a genuine business relationship with, who have not opted out. Do not import a bought list. See Your responsibilities under POPIA.

Do QR code ratings use my notifications? No. RateMate sends no message, so walk-in ratings are free on every plan. See Walk-in ratings.

Can I fix a customer's name or number? Not once they are added. Opt them out, or delete their data, and add them again correctly. See Your responsibilities under POPIA.

Can I run more than one business? Yes, from one login. Each business has its own customers, plan and trial. See Run more than one business.

Do I lose my data if I cancel? No. After a cancelled plan ends you can still sign in and read your feedback and customers, but sending and collecting stop. Closing your account is the separate step that erases data. See Change or cancel your plan.

Does RateMate make me POPIA compliant? It does part of the record-keeping, such as consent records and opt-outs, but some duties stay with you. See How RateMate helps you stay POPIA compliant.