Manage your account settings

Account is about you, not your business. Tap Manage, then Account. On a computer, tap Settings, then Account.

Owners and team members both see the sections for your name, sign-in email, merging, password and product updates. Your WhatsApp number, the export and closing the account are owner-only.

Change your name

Tap Change next to your name, edit First name and Surname, then tap Save. RateMate uses your first name to greet you in alerts and emails.

Change your sign-in email

1. Under Sign-in email, tap Change.
2. Type the New email and your Current password.
3. Tap Send confirmation link.
4. Open the email sent to the new address and tap the link. It works for 24 hours.

Your sign-in email only switches once you tap that link. Until then, your old address keeps working. Password resets and alert emails go to your sign-in email. If it says Not verified, tap Resend it. See Verify your email.

Change your password

1. Under Password, tap Change.
2. Type your Current password, then a New password of at least 8 characters, then the same again under Confirm new password.
3. Tap Save.

You stay signed in here and are signed out everywhere else. Forgot it instead? See Reset your password.

Merge another account

If you ended up with a second RateMate login for another business, you can bring it under this one.

1. Under Merge another account, tap Merge another account….
2. Type The other account's email and tap Send confirmation link.
3. Open that inbox and tap the link within 1 hour, then tap Merge accounts.

Nothing moves until the other account confirms. Afterwards its businesses sit under this login, and the other email no longer signs in on its own. To decline, the other person taps No thanks.

Product updates

Tick Send me product news and occasional offers from RateMate and tap Save if you want them. Untick and save to stop. Password resets, billing and alert emails are always sent.

Your WhatsApp number (owners)

Verifying your number lets you run RateMate from WhatsApp, and lets low-score alerts reach you there.

1. Under Your WhatsApp number, type your number and tap Send me the code.
2. Wait for the 6-digit code. It arrives by SMS and can take a minute.
3. Type it under The code from the message and tap Verify.

A code lasts 10 minutes and allows 5 tries. Tap Send a new code if it runs out, or Change the number to use a different one. Once verified, it shows Verified, and Change starts again with a new number. A new number must be verified before it works.

After you verify, RateMate may ask "Get your low-score alerts on this number too?". Tap Yes, alert me here or Not now. You can change this later with Low-score alerts to your phone under Business profile.

Export and close

The owner-only Export your data and Close your account sections are covered in Export your data and Close your RateMate account. Closing is different from cancelling a plan, which keeps your data. See Change or cancel your plan.