What your customers see

The message, the rating page, reviews, opting out and your public profile.

• What your customer receivesThe message your customer gets when you ask for feedback: WhatsApp first, SMS as a fallback, and a rating in the chat or on a page.
• The rating pageWhat your customer sees when they open a rating link: stars, an optional comment, a thank-you, and what they see if the link has expired.
• Walk-in ratingsWhat a customer sees when they scan your QR code or open your walk-in link, including the WhatsApp option, and why these ratings cost nothing.
• What happens after they rateThe thank-you, the Google review invite every customer gets, the 24-hour window for a comment in WhatsApp, and the recommendation card.
• How customers opt outWhat happens when your customer replies STOP, STOP ALL or START, which business it applies to, and the SMS caveat.
• Your public profile pageWhat a stranger sees at your public profile link: your score, rating count and star breakdown, low scores included, and nothing about who rated you.