Privacy and POPIA

Compliance, data requests, export and deletion.

• How RateMate helps you stay POPIA compliantWhat RateMate records and enforces for you: consent, opt-outs, an audit trail and how long customer data is kept.
• Handle a customer's data requestWhat to do when a customer asks what you hold on them, asks you to stop messaging them, or asks you to delete their details.
• Export your dataDownload a zip of CSV files with your customers, feedback, alerts, referrals, team and audit trail. Owners only.
• Close your RateMate accountClose your account and have your data erased after a 7-day grace period. What stops straight away, what is deleted and what is kept.
• Your responsibilities under POPIAThe things RateMate cannot do for you: who you add, requests made outside RateMate, your own records and the comments customers write.